Digitalisation with a human touch Articles

Education impacts how we think, work, and contribute to the world. Yet as education providers, we mainly measure what is easy rather than what matters. Our definition of educational quality determines what we need to pay attention to and what we risk overlooking. This is why we need clarity about what educational quality is and how to measure it.

What makes a course ‘good’? Drawing on insights from user experience research, course quality is not just about learning outcomes, but also about how the learning experience feels. If we want to create good training, we need to understand the functional and hedonic training requirements. Yet this practical course quality framework raises a question: Is there more to consider?

Strategy fails in execution, not on paper. While doing sports, I discovered six lessons that help make strategy a reality.

User experience (UX) has significant advantages for organisations, but we do not know much about how the industry goes about strategically implementing UX. At Mensch & Computer 2025, Julia Messerschmidt and I presented a study on the current state of UX vision and UX strategy.

While training digital skills is vital for organisations and society, education still ultimately serves a deeply human purpose. The human-centered training management cycle ensures that human training needs are always kept in focus.

In a world of advanced digital technologies, digital skills are becoming more and more important. However, to create meaningful training programs for digital skills, we need a deeply human-centered approach and focus on designing for positive experiences.

”Is it worth it?“ Time and again, user experience (UX) professionals have to prove the value of UX work for the success of a company, product, or service. They need convincing arguments and the right procedures to address this challenge. This article focuses on the return on investment (ROI) and risk management in relation to UX.

Regardless of whether they are employed or self-employed: When user experience professionals apply for a job or want to acquire new clients, they often have to present a portfolio. But what exactly is a portfolio in user experience (UX)? Which skills are important? And how can you create a UX portfolio that really convinces hiring managers or potential clients?

At Silicon Techie Night #24, I shared my insights and impulses about strategy: When we want to create truly meaningful technology for humans, how can strategy help us to deliver real value?

Positive experiences are becoming increasingly important for companies and, especially in times of increased competition, can be a decisive differentiator that sets an organization apart from others. But how can organizations ensure that everyone aligns in the same direction and contributes to positive experiences for their users or customers? Luckily, UX visions and UX strategies are useful tools for achieving this alignment. What do you need to consider when creating UX visions and UX strategies?