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What makes a course ‘good’? Drawing on insights from user experience research, course quality is not just about learning outcomes, but also about how the learning experience feels. If we want to create good training, we need to understand the functional and hedonic training requirements. Yet this practical course quality framework raises a question: Is there more to consider?

While training digital skills is vital for organisations and society, education still ultimately serves a deeply human purpose. The human-centered training management cycle ensures that human training needs are always kept in focus.

In a world of advanced digital technologies, digital skills are becoming more and more important. However, to create meaningful training programs for digital skills, we need a deeply human-centered approach and focus on designing for positive experiences.