User Experience (UX) & Design

What makes a course ‘good’? Drawing on insights from user experience research, course quality is not just about learning outcomes, but also about how the learning experience feels. If we want to create good training, we need to understand the functional and hedonic training requirements. Yet this practical course quality framework raises a question: Is there more to consider?

Strategy fails in execution, not on paper. While doing sports, I discovered six lessons that help make strategy a reality.

User experience (UX) has significant advantages for organisations, but we do not know much about how the industry goes about strategically implementing UX. At Mensch & Computer 2025, Julia Messerschmidt and I presented a study on the current state of UX vision and UX strategy.

”Is it worth it?“ Time and again, user experience (UX) professionals have to prove the value of UX work for the success of a company, product, or service. They need convincing arguments and the right procedures to address this challenge. This article focuses on the return on investment (ROI) and risk management in relation to UX.

Regardless of whether they are employed or self-employed: When user experience professionals apply for a job or want to acquire new clients, they often have to present a portfolio. But what exactly is a portfolio in user experience (UX)? Which skills are important? And how can you create a UX portfolio that really convinces hiring managers or potential clients?

Positive experiences are becoming increasingly important for companies and, especially in times of increased competition, can be a decisive differentiator that sets an organization apart from others. But how can organizations ensure that everyone aligns in the same direction and contributes to positive experiences for their users or customers? Luckily, UX visions and UX strategies are useful tools for achieving this alignment. What do you need to consider when creating UX visions and UX strategies?

UX designers should know the mental models of users to design human-centered digital products and services. However, these mental models are not easy to capture and vary substantially from person to person. Concept mapping is a valuable method to explore mental models. But what to consider when using concept mapping in UX research?

In both business and design, we are focusing increasingly on our users’ experience, especially in the digital medium. What are the reasons for this development? This article traces this development and answers questions like: What is the economic value of experience? What is characteristic of experiences? Why are experiences so important, especially in the digital medium? And how can experience help us shape a future worth living?

User experience (UX) is a key success factor in the design of digital products and services. However, companies and other organizations are at different stages with regards to aligning their business processes for positive UX. UX maturity models help to identify the current stage of organizations in terms of UX maturity. How can companies use these models to systematically create positive UX and turn it into business benefits?

UX maturity describes the extent to which an organization has implemented human-centered design in its processes. These processes, thus, create good conditions for a positive user experience. UX maturity models help to describe the current status of organizations on this path.